Monitor Monitor with Performance Reports Monitor Monitor with Performance & Web Reports Monitor Monitor with Performance Reports
  CSU/DSU Router CSU/DSU Router Firewall Firewall Server Server
7x24 Monitoring X X X X X X
Fault Detection X X X X X X
Network Monitor X X X X X X
Online Ticketing System X X X X X X
Availability Reports X X X X X X
MTTR/MTBF Reports X X X X X X
XML Carrier Notification X X X X X  
Auto Customer Notification X X X X X X
SLA Reports X X X X X X
Stored Reports X X X X X X
Utilization Reports   X   X   X
Bandwidth Alerts   X   X   X
Performance Queries   X   X   X
Performance Graphing   X   X   X
Security Monitoring (syslog)       X   X
Web Usage Reports       X    
System Event Monitoring       X   X
Event Correlation and Response       X   X
Attack Alert Notification       X   X
Contract Rates (min 6 months): CONTACT US
Monthly per Device
With Flow Reports Option **

7x24 Monitoring

LogixNMS (Logix Network Monitoring System) will proactively monitor network devices 7x24 via inter-corporate PVC or a secured VPN tunnel. Our default configuration is to poll each device every two minutes. In addition to monitoring for outage conditions, LogixNMS also monitors for intermittent problems. Every two hours, LogixNMS monitoring system will scan its logs to find any device that had three or more missed poll events during the previous two hour period and every morning, LogixNMS will scan for devices that had six or more missed poll events during the previous day. If these scans find any devices that exceed these thresholds, a proactive ticket may be opened in the LogixNMS Trouble Ticketing System.

Fault Detection

When a trouble condition is discovered, a ticket will be automatically created in our on-line Trouble Ticketing System. Automatic, early detection of trouble conditions in a network is critical in keeping network downtime to a minimum. Network problems are inevitable but with early detection and prompt notification the cost of these outages can be mitigated.

Network Monitor

Network Monitor allows customers to view real-time status of each managed device. This feature also provides a time-stamped view of the last 50 up/down events per device.

Online Trouble Ticketing System Access

Access to LogixNMS Trouble Ticketing System (TTS) is provided via the Internet. With access to TTS, customers will be able to:

  • Open trouble tickets on-line to report a service condition
  • Add comments to the log of an existing ticket to provide information for Network Engineers
  • Work to resolve the trouble at hand
  • View the latest status and log of an existing ticket
  • View historical ticket information
  • Optionally receive email notifications of ticket status changes

Availability Reporting

Monthly Monitoring Reports provide daily statistics on network delay and availability for the previous month on each device monitored. These reports can help to identify problem locations as well as provide data on overall network's performance that can be used to assess carrier SLA compliance.

MTTR/MTBF Reports

Monthly reports provide Mean Time to Repair (MTTR) and Mean Time Between Failure (MTBF) statistics on all monitored devices. These reports are critical in identifying troubled devices and determining where to allocate resources to avoid future outages.

XML Carrier Notification

Logix is one of a limited few companies that has successfully implemented eBonding with AT&T's Business Direct platform and MCI's ETMS system providing the ability to automatically request loop-back testing, open trouble tickets and obtain updated ticket status from these carriers. The ability to very quickly notify the responsible carrier of a trouble condition in a network reduces downtime and the overall impact to a business.

Auto Customer Notification

LogixNMS can provide automated notifications via email or text pager to an end user’s engineering staff. Our system may be configured to alert on new tickets, updated status, closed tickets and proactive tickets. We also provide a web-based tool that maintains an on-call schedule of engineers so the system will only send alerts to those members of staff that are on duty at any point in time.

SLA Reports

LogixNMS stores in its database, all of the information needed to submit SLA credit requests to carriers. The LogixNMS SLA Report provides a quick and easy way to search, organize and assemble the necessary data into the appropriate format for the carrier, allowing our end users to efficiently work to receive SLA credits.

Stored Reports

The LogixNMS platform provides a world-class reporting architecture that allows our end users to quickly view the performance, utilization, availability, and configuration state of their environments. Furthermore, these reports can be parameterized and scheduled to run periodically based on the appropriate reporting period. For example if a company does their carrier SLA auditing monthly, they can run these credit reports on the last day of each month. All reports are stored on the LogixNMS server and can be shared amongst users via hyperlinks.

Utilization Reports

With today's network usage increasing dynamically, what works today may not work tomorrow. Whether you’re the CIO or operations support personnel, LogixNMS enables you to make the on-going planning decisions that maximize network quality. So as your network changes, LogixNMS performance reporting ensures that you keep several steps ahead.

  • The Utilization Reporting Toolset can be used to...
  • Increase network availability and performance
  • Decrease operational cost through efficient short-term and long-term network planning
  • Improve the productivity of your support staff by completely automating data collection, archiving, and report generation.

Utilization Reports will be available via an Internet connection to the LogixNMS Server. These Performance Reports can monitor the traffic load of network connections and generate graphical reports with up to date visual representations of bandwidth consumption. The graphs are embedded into web pages and viewed from a web-browser to display daily, weekly, monthly and a full year of utilization patterns.

The following Utilization Reports are a sample of the reports that can be generated every five minutes for all locations in your network.

  • Frame Relay Port Utilization
  • Frame Relay PVC Utilization
  • Router CPU Utilization
  • Ethernet Port Utilization

Bandwidth Alerts

Bandwidth Alerts provide a mechanism for real-time performance management. This feature allows for e-mail notifications to be sent anytime a network device exceeds a customer-defined utilization threshold. This is valuable in alerting IT staff of high utilization events as they occur.

Performance Queries

Queries can be made against utilization statistics to help customers and Logix Engineers manage the bandwidth sizing on managed devices. A High Utilization Report provides a summary report of devices that may be in need of additional bandwidth. The Low Utilization Report provides a summary of devices that may have too much bandwidth and are candidates for a reduction in bandwidth thereby reducing your network cost. A Custom Report interface is also provided that can provide detailed ad-hoc reporting on network utilization.

Performance Graphing

In addition to the tabular reporting capabilities of the Performance Query feature, customers can view graphical data on network performance:
  • Bandwidth Utilization by Day
  • Bandwidth Utilization by Hour
  • High Bandwidth Occurrences by Day
  • High Bandwidth Occurrences by Hour
  • Top 10 High Bandwidth Occurrences
  • Top 10 Average Utilizations
  • Average Utilization by Day
  • Netscreen Firewall Protocol Distribution
  • Netscreen Firewall Attacks

Security Monitoring

Logix will receive Syslog messages from a managed firewall 7x24 and the LogixNMS will continually scan these incoming messages for potential security violations. If a potential threat is detected, Logix can respond by alerting the engineering staff via an email or a page, placing phone calls per an escalation list until we contact someone on the staff for direction. Furthermore, the LogixNMS platform can implement a pre-defined set of policy changes to address the security situation at hand.

Servers may also be configured to forward Syslog messages to Logix. These Syslog messages may include Windows Event Log information of UNIX or Linux log data. LogixNMS analysis of these messages can alert an engineering staff to potential security events as well as critical information on the status of the server.

Web Usage Reports

Web Usage Reporting provides tabular and graphical reports on the URLs being visited by hosts on a network. The LogixNMS Syslog Server will continuously collect Syslog messages containing source and destination IP addresses for all HTTP and HTTPS traffic. A reverse DNS lookup will be attempted to convert the destination IPs into DNS names. The platform provides reports on web usage by source IP address so you can see how end users are utilizing Internet facilities. These records will then be available for queries and reports for a period of 30 days after which the data will be archived to CD.

System Event Monitoring

To allow customers access to critical events and log data, Logix monitors and stores log data from a variety of sources. These logs can be integral in identifying and isolating network or security events. SNMP traps are used by many types of managed devices to report events to a Network Management Station. Depending on the specific make and model of the managed device, different event notifications may be sent. The LogixNMS Syslog Server can listen to log events from routers, switches and firewalls as well as read Windows Event logs. This provides extremely powerful reporting capabilities on events that occur in managed devices.

Event Correlation and Response

As LogixNMS monitors security device activity, event logs are stored and maintained for review to allow the customer to evaluate and respond to activity that may be occurring. These events are stored within a secure server database and provide the customer access to daily, weekly and monthly reports on event data. LogixNMS has categorized and classified based upon severity event types that occur so that proper handling can occur. Event response includes automatic trouble ticket generation, email notification, and customer escalation as the platform automatically determines how events should be handled based upon customer feedback.

Attack Alert Notification

Attack Alerts provide a mechanism for real-time security information notification. This feature allows for e-mail notifications to be sent anytime a network device exceeds a customer-defined threshold on the number of occurrences for various types of security attacks. Reports are also provided to customers that display the statistics that are recorded relating to attacks. The attacks that are tracked vary by firewall make and model.

    Routers

  • Cisco
  • Netgate
  • Netopia
  • 3COM
  • Juniper
  • Adtran

    Firewalls

  • Cisco
  • Juniper SSG/ISG
  • Palo Alto Networks
  • SonicWall

    Switches

  • Cisco
  • Juniper EX Series

    Servers

  • Linux
  • Unix
  • Windows x86
  • Windows x64

    Technologies

  • SNMP
  • Performance Counters
  • Syslog
  • Eventlog
  • NetFlow